State Farm® Insurance Agent Robin Covington
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jerrell Tyler
October 10, 2025
5
out of
5
rating by Jerrell Tyler
"Excellent experience using the app to get roadside assistance. I was contacted within 10 minutes of submitting a request in the app by tow services. Also received multiple text to check on how things were going."
We responded:
"Hey Jerrell! We are so happy to hear you had a great experience with our roadside assistance program. Our goal is to always provide the best customer experience possible. Thank you for being a loyal customer! Reach out anytime we can be of help to you."
T. A. Doolittle Jr
October 8, 2025
5
out of
5
rating by T. A. Doolittle Jr
"Robin and her staff do an outstanding job in protecting my family and property against the risk of loss. Robin is very knowledgeable in the products she offers and is always looking out for my best interest when she see’s potential gaps in my coverages. Since insurance is complicated everyone needs an agent they trust, listens to them and can answer your questions. MOST IMPORTANTLY, when you have a claim your local, brick and mortar agent, is their to help you.Try getting HELP from someone who doesn’t know you over the phone or computer. Good luck! I have the upmost trust and confidence in Robin and her team. She does an excellent job in representing State Farm in a professional manner."
We responded:
"We love raving reviews! Thanks for being a loyal customer throughout the years and trusting our team. We are honored!"
Joseph Gray
September 19, 2025
5
out of
5
rating by Joseph Gray
"She is the best around!"
We responded:
"Thank you for the awesome review! Reach out anytime we can be of service to you."
Todd Santy
September 17, 2025
5
out of
5
rating by Todd Santy
"I highly recommend Robin and her entire team. I have been with them for 10 years now since moving to the area. They are always responsive and continue to provide top tier customer service. I recently sat down with Melanie and she did a comprehensive review of all my coverages and helped answer some questions. Certainly helps provide piece of mind. Great experience as always. Extremely satisfied!"
We responded:
"Todd, we have enjoyed serving you and your family for the last decade. I am thrilled that you continue to receive top tier service from our team. We will keep striving to provide you the very best service possible for the next decade. Thank you for your loyalty and this awesome review! :)"
Mr Goode
September 12, 2025
5
out of
5
rating by Mr Goode
"Very easy to talk to the light and broke everything down to me so I can understand exactly what was going ."
We responded:
"Thank you for the 5 star review! We are so excited to have you at Robin Covington State Farm. Reach out anytime we can help you!"
Ken Crocker
September 11, 2025
5
out of
5
rating by Ken Crocker
"I recently worked with Melanie Till with Robin Covington - State Farm to secure insurance for both my home and auto. Melanie was professional, knowledgeable, and incredibly attentive to my needs. She took the time to explain all my options clearly, answered every question with patience, and made sure I felt confident in my choices. If you're looking for top-notch insurance service, I highly recommend reaching out to Melanie. She’s a true asset to the Robin Covington - State Farm team!"
We responded:
"Ken, thanks so much for your kind words and choosing to do business with our team! Providing that level of attentive and knowledgeable service is always our goal, and we’re so glad Melanie was able to deliver. We’ll be sure to pass along your compliments—she’ll really appreciate it. If you ever need anything else, don’t hesitate to reach out!"
Toby Murphy
September 8, 2025
5
out of
5
rating by Toby Murphy
"Customer service was exceptional during my recent visit. Glad to be back at State Farm! Thank you Melanie for looking out for my family by providing the best coverage for our unique needs!"
We responded:
"Toby we are thrilled to have you on board and thrilled that you found our customer service to be exceptional. Melanie is a star on our team and always ready to help. Welcome Back! :)"
Joscelyn Melton
August 28, 2025
5
out of
5
rating by Joscelyn Melton
"State Farm provided me with the most coverage and beat the other two quotes I received locally for my auto and home insurance. Melanie was easily accessible and so helpful in explaining the policies and process. Five star experience for sure!!!"
We responded:
"Thank you so much for sharing your positive experience! We're thrilled to hear that State Farm provided you with the best coverage and competitive quotes for your auto and home insurance. It's great to know that Melanie was accessible and helpful throughout the process. Your five-star feedback is truly appreciated! If you ever need any further assistance, we're here to help."
Jennifer Turner
August 26, 2025
5
out of
5
rating by Jennifer Turner
"Very professional and thorough. Easy to speak with & provides details about anything you need to know."
We responded:
"Thank you so much for your kind words! We're delighted to hear you found our service professional, thorough, and easy to communicate with. If you ever have any more questions or need assistance, we're always here to help!"
Lemond
August 19, 2025
5
out of
5
rating by Lemond
"Mrs. Robin Covington and the entire staff have been absolutely amazing and wonderful to team up with.They have been very helpful to aid and assist me with all questions concerns options I have and are available.I am very pleased to have them serving all of my Insurance needs and thank them very much.. LWNLOW"
We responded:
"Lemond, Thanks so much for the kind words! Robin and the whole team are thrilled to hear you’ve had a great experience with us. We’re always here to help with any questions or concerns you have. We really appreciate your trust and look forward to continuing to support you with all your insurance needs!"
Lea Miller
August 16, 2025
5
out of
5
rating by Lea Miller
"Robin goes above and beyond every single time!"
We responded:
"Thank you for the awesome review!"
Tye Lambert
August 15, 2025
5
out of
5
rating by Tye Lambert
"Awesome people with great service"
We responded:
"Tye, we are so appreciative of the great review and thrilled to have you as a customer. Reach out anytime we can be of help to you!"
M I C H A E L M c C O L L O U G H
August 5, 2025
5
out of
5
rating by M I C H A E L M c C O L L O U G H
"Great Customer service! Took care of my insurance needs after normal business hours!"
We responded:
"Thanks Mike! We love customers like you and 5 Star Reviews! :)"
Cyndi Undesser
July 28, 2025
5
out of
5
rating by Cyndi Undesser
"Robin and her staff always respond quickly to get me the information, service, or coverage that I need. And in spite of the mounting frequency of natural and manmade disasters that are plaguing our lives and our world, Stare Farm has come through for us as promised. We recently lost our home and the bulk of our possessions to fire. State Farm responded the next day with funds for shelter, clothing food. Within 8 weeks they provided in full the funds to rebuild or purchase a new home and furnishings."
We responded:
"Cyndi, thank you so much for taking the time to share your experience. We are truly grateful for your kind words and are so pleased to hear that you’ve been happy with our service and the support from the State Farm claims team. It means a lot to us to know that, even in the face of such a difficult loss, you felt cared for and supported throughout the process. We strive to be there for our clients when they need us most, and your feedback reassures us that we’re achieving that goal. Please know that our entire team is always here to help with anything you need in the future. Thank you again for your trust and for allowing us to assist you during such a challenging time."
Lisa Loper
July 21, 2025
5
out of
5
rating by Lisa Loper
"Robin and her team are exceptional service people and go above and beyond to help you with questions and understanding the policy. She does a wonderful job of making sure you understand the terms and guidelines. I highly recommend h Robing and her team."
We responded:
"Thanks for making me all smiles today, Lisa! I truly enjoy caring for you and your family. Reach out anytime! :)"
Michael Groves
July 2, 2025
5
out of
5
rating by Michael Groves
"Melanie from Robin Covington's office has been extremely helpful in getting our insurance transferred from another provider. We have happy with the high level of service! Thanks!"
We responded:
"Melanie is awesome and we are so happy you found her to be helpful! We are blessed with an amazing team at Robin Covington State Farm. Please reach out anytime we can be of service to you! Thank you for your business!"
Michael Spann
July 2, 2025
5
out of
5
rating by Michael Spann
"Great and very informative. Ask for Melanie!"
We responded:
"Thank you, Michael! Protecting you is our passion!"
Carol Ezell
June 26, 2025
5
out of
5
rating by Carol Ezell
"Moved back to the area recently and needed auto and other coverage. Robin Covington and Karen Magee were very knowledgeable and helpful in taking care of my needs. Always available for questions and even call to check that all is well with coverage once established. Sydney Goodson is so nice and helpful too!! All around “good neighbors” in Gluckstadt!"
We responded:
"Carol, thank you for the wonderful review! We are thrilled to hear you had a great experience with us. Protecting you is our passion! :)"
Vyncent
June 24, 2025
5
out of
5
rating by Vyncent
"Mrs Robin C is the absolute best!!! Perfection!! She gave me all the info and the best price we could get. Yall need to give her a raise because that woman knows her stuff! So happy to be apart of the State Farm Family! A+++++++"
We responded:
"Thank you! It was a pleasure to help you and we are so thrilled you were pleased with the experience and price."
Katelyn Dillard
June 20, 2025
5
out of
5
rating by Katelyn Dillard
"Really great group, so mind and helpful and informative!"
We responded:
"Hey Katelyn! We are so excited to have you at Robin Covington, State Farm. It has been our pleasure to help you get the protection you need. Reach out anytime and Thank You for the 5 Star Review! :)"
Brooke Giddens
June 12, 2025
5
out of
5
rating by Brooke Giddens
"Melanie from State Farm was so helpful when I was setting up my auto and homeowners policy!"
We responded:
"We love your review, Brooke! Melanie is a great asset to our team and we are so happy she was helpful in setting up your auto and home insurance. Reach out anytime. Thank you for choosing Robin Covington State Farm!"
Annie Brown-Villegas
June 6, 2025
5
out of
5
rating by Annie Brown-Villegas
"Melanie Till is the best agent. She explained everything to me, made helpful suggestions, and very honest. She made me feel good about my choices and I would highly recommend her to anyone. She is the best!!!"
We responded:
"We love Melanie too and are so happy you found value in her expertise and helpfulness! Thank you for the awesome review and for choosing our team for your insurance and financial needs!"
Parker Goodson (student)
May 28, 2025
5
out of
5
rating by Parker Goodson (student)
"The staff at Robins office is amazing! Sydney is very helpful."
We responded:
"Thank you for the 5 Star Review, Parker! We are blessed to have a great team, and thrilled you found Sydney to be helpful. Contact us anytime we can be of service to you."
Ritchie Berry
May 22, 2025
5
out of
5
rating by Ritchie Berry
"Robin and her team have been taking care of my insurance needs since 2013. I couldn’t be any more pleased with the service. If you are looking for fast dependable service, look no further. Robin, thanks for taking care of me!"
We responded:
"Thank you for the wonderful review, Ritchie! It has been a pleasure to care for you, Pam, and the family over the years. I look forward to serving you for many more years ahead. :)"
David
May 13, 2025
5
out of
5
rating by David
"This is the best insurance agency that I have ever had... The staff are very friendly & knowledgeable"
We responded:
"Hey David! Thanks for the great review! We are so pleased that you found our team to be friendly and knowledgeable. That is always our goal. Please reach out anytime we can be of service to you."