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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Aja Abai

March 27, 2025

5  out of  5
rating by Aja Abai
"I’ve always received exceptional service from this State Farm insurance company. I just bought insurance for an additional vehicle today and Melanie was very professional and personable at the same time. Lovely people!! Addendum: Of course Rachel too!!! She’s a sweetheart!!!"
We responded:
"Hey Aja! We are so happy your received professional and exceptional service from Melanie when adding your vehicle. Rachel also does an exceptional job in servicing our customers' accounts. Thank you for trusting us with your insurance needs and the wonderful 5-Star review! You have made our day!"
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Mort Floch

March 15, 2025

5  out of  5
rating by Mort Floch
"Robin Covington's State Farm office has been taking care of our insurance needs for some time and they are consistently excellent with their service and their attention to our needs."
We responded:
"Hi Mort! Thank you so much for the 5 Star Review! Caring for you and Sam has been a great pleasure. You have been a loyal customer for many years, and we are truly grateful!"
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Pamela Haymon

March 14, 2025

5  out of  5
rating by Pamela Haymon
"Awesome Team! They are kind and professional. Truly "Like a Good neighbor They are always there!"
We responded:
"Pamela, that is one of the best compliments you could have given our team. We are so happy that you have always received kind and professional service. Protecting you is our passion! Thank you for the wonderful review and being a loyal customer! :)"
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Amanda Dobbins

March 12, 2025

5  out of  5
rating by Amanda Dobbins
"LOVEEEEE my State Farm Family! They all are amazing to work with! Karen is who I deal with mostly and she is THE BEST! She goes over and beyond to do anything for me possible.. and she makes it so easy! I can’t thank them enough for everything they do for me and my family! 5 stars!! 10/10!!"
We responded:
"Amanda, you have made our day!!!!! We absolutely love serving you! Karen is a great asset to our team, and we couldn't be so amazing without her. Thank you for taking the time to give her a shoutout! Protecting you is our passion, and we so appreciate the opportunity to do that."
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Arthandra Guinn

March 12, 2025

5  out of  5
rating by Arthandra Guinn
"I have had nothing but exceptional experiences at State Farm. They are very down to earth, helpful , and respectful."
We responded:
"Arthandra, we are thrilled that you had an exceptional experience with our team. We are so grateful for your business and love the 5 Stars! Thank you!"
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Tia G

February 20, 2025

5  out of  5
rating by Tia G
"The best insurance company ever. Guaranteed to get what you pay for. Greatttttttt customer service. These are some very nice people. Get your insurance with State Farm."
We responded:
"Hey Tia! Thank you for the great review! We love our customers and are so thankful for your business! Reach out anytime. "
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Gaye Smith

January 29, 2025

5  out of  5
rating by Gaye Smith
"We were so pleased with the friendliness at this agency. We were treated with the utmost respect. We enjoyed meeting and visiting with Robin. Thanks to Angie for connecting us and special thanks to Karen for taking such good care of us - even working “behind the scenes”! Keep up the good work!"
We responded:
"Gaye, we are thrilled to have you as a customer! Thank you so much for the 5-star review and even more for trusting us with your insurance needs. Angie and Karen are valued team members, and we are so pleased that you got to experience their remarkable service!"
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Samantha Gordon

January 29, 2025

5  out of  5
rating by Samantha Gordon
"Robin Covington and her team are amazing! They are knowledgeable and always helpful. Highly recommended."
We responded:
"Thank you for the 5-star review, Samantha! It has been a pleasure to serve you and your family for more than a decade."
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Leigh Kinkade

January 10, 2025

5  out of  5
rating by Leigh Kinkade
"Melanie at Robin Covington-State Farm was extremely helpful and knowledgeable of State Farm products. She was efficient and made the process of quoting and implementing the policy seamless. State Farm's rates were better than the competitors and offered more for the money."
We responded:
"Leigh, thank you for the 5-star review! We are so excited you had a great experience with Melanie. We are blessed to have a great team here at Robin Covington State Farm Agency, not to mention, being able to represent an industry leader like State Farm. We are always here to help you, so please reach out anytime. :)"
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Hillary

December 27, 2024

5  out of  5
rating by Hillary
"Highly recommend Robin Covington State Farm. Melanie is always so helpful and easy to work with."
We responded:
"Thank you for the 5 Star Review, Hillary! We are thrilled you have been pleased with our team and services. Protecting you is our passion!"
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Gerald Smith

December 27, 2024

5  out of  5
rating by Gerald Smith
"I've been insured by StateFarm for many years. I have had to file a couple of claims over the years and they've been excellent and fast in helping me with those claims. I would highly recommend Robin Covington/ StateFarm!!"
We responded:
"Hey Gerald! Thank you for the awesome review, but even more for your trust in me and my team for many years. I am so pleased to hear that you have received excellent and fast claims service. That is always our goal! We value your business and appreciate you so much!"
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Dylan Doolittle

December 13, 2024

5  out of  5
rating by Dylan Doolittle
"5/5 stars for Robin Covington’s State Farm! Wonderful customer service provided by all staff and great quality care. Robin’s office is very helpful, polite and always ready to jump right in for any of my needs. They are very much appreciated and I would recommend to anyone."
We responded:
"Love it! Dylan, we are so thankful for your business and love caring for you and your family. Thank you for the 5/5 rating!!!"
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Anne Ceranti

December 9, 2024

5  out of  5
rating by Anne Ceranti
"Glowing reviews for Robin Covington and her staff. Over the last 2 years have had nothing but the absolute best customer service every time I’ve called or needed anything. Big thumbs up to Melanie for her professionalism, patience and promptness in handling a refund check situation today. I’m a former insurance agent and highly recommend this agency."
We responded:
"Anne, thank you for the glowing review! It means the world to us. It has been our pleasure to serve you and your family. Reach out anytime! :)"
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Jared Chance

November 15, 2024

5  out of  5
rating by Jared Chance
"Everyone at covington State Farm is very helpful, they're always there when I need them."
We responded:
"Jared, thank you for the 5 star review and for being a loyal customer for many years. We appreciate you and look forward to serving you for many years to come."
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Thomas Douglas

November 15, 2024

5  out of  5
rating by Thomas Douglas
"If anyone is looking for coverage on their home, vehicle, life, etc... I highly recommend you give these great people a call at Robin Covington State Farm. My agent Melanie was outstanding!!!!! She was very knowledgeable, understanding, and able to provide me with more coverage than I originally had with another company and most importantly she was able to help me save lots of money!!!! Please give them call and let them handle all of your insurance needs. You won't be disappointed!"
We responded:
"Thank you for the review, Thomas! We are thrilled to have you on board at the Covington Agency/State Farm. We love saving our customers money, but even more importantly giving them the right coverage to fit their needs. We look forward to serving you and your family for many years to come!"
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Allen C

November 5, 2024

5  out of  5
rating by Allen C
"Melanie provided excellent service. 5 star"
We responded:
"Thank you for the 5 Star review, Allen! We appreciate you!!"
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Jermecia Cooper

October 28, 2024

5  out of  5
rating by Jermecia Cooper
"Melanie is the best at State Farm! Anything I need I send a quick text and she is very responsive and gets it done. She really loves her customers. She is most definitely a great asset to State Farm.she goes above and beyond to make sure her customers are happy and have all the info they need!"
We responded:
"Hey Jermecia! Thank you for the awesome review. I agree, Melanie is fantastic and a valued member of our team! Our whole team strives to always provide a superior customer experience. We are so thrilled that you have chosen Robin Covington State Farm as your insurance agency of choice! Thank you for your business!"
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lee coward

October 23, 2024

5  out of  5
rating by lee coward
"I've been very happy with Robin and her team. I'd highly recommend them to anyone! They're knowledgeable, friendly, helpful and ethical. They put the customer's needs first. I've worked mostly with Melanie and she's been very helpful and responsive anytime I've needed anything. I also appreciate the personalized service. They make you feel like family. If you're tired of 800 numbers and people who don't care, give them a try. You won't be sorry!"
We responded:
"Hey Lee! We have loved serving you over the years and look forward to continuing to serve you for many more. We are honored and humbled by your kind words. Thank you!"
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Nonie G

October 21, 2024

5  out of  5
rating by Nonie G
"Melanie is amazing! So incredibly helpful and shows incredible patience with all of my questions and answers every single one of them. Melanie, along with the great rates, make this State Farm office a no brainer to call for coverage."
We responded:
"Nonie, Thank you for the fantastic review! We are so grateful for your business and look forward to serving you for many years to come. Melanie is amazing and we are blessed to have her represent our customers and the agency."
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Dale McCraw

October 10, 2024

5  out of  5
rating by Dale McCraw
"We’ve been a State Farm customer for decades and with Robin for almost as long as she’s been married. We truly feel like she looks out for us like we are adopted or maybe even step children to her. She takes the time we need to make sure we have the best insurance and price that we can get. She is amazing at her job going the extra mile to give you financial advice even if you don’t have any money. On top of all her many qualities she is a straight shooter and a wordsmith. Just an FYI, the bathrooms are next to the credenza and at the end of your visit she will personally walk you out the frontispiece."
We responded:
"Dale, you are such a nut! You and Mary Ann bring so much joy to any situation. It is truly my pleasure to serve your insurance and financial needs. Thank you for being great customers! :)"
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Tangela Norman

September 26, 2024

5  out of  5
rating by Tangela Norman
"Opened up an account back in 2017. I have had to make a couple of changes to my life insurance policy, and it has been easy. I was a missed call and everyone in the office wanted to make sure everything was updated and taken care of. I would recommend the Robin Covington services because they are easy to contact and will inform you on things you likely wouldn't think of. I needed to change my beneficiary ASAP and Robin and her crew handle it immediately. I feel relieved honestly knowing my wishes will be honored. Thank you, guys, and again if you're considering Robin, I say give it a GO! You won't be disappointed."
We responded:
"Blushing from your awesome review, Tangela! Thank you so much. It has always been a pleasure to serve you!"
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Kelsey Harber

September 24, 2024

5  out of  5
rating by Kelsey Harber
"I have been with them over 10 years and they are absolutely the best! They have always answered or helped me with any questions or concerns I have had"
We responded:
"Kelsey!!! Thank you for the fabulous review! We love taking care of you and your family. Our passion is protecting you! :)"
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ashlee robinson

September 13, 2024

5  out of  5
rating by ashlee robinson
"Melanie has been great right from the start with great information. Like getting best rates, different customized coverages. She really took time with me so I fully understand all that I need to do I would be put in best situation. She's very great at what she does and easy to talk to."
We responded:
"Hi Ashlee! Thank you for choosing Covington Insurance Agency and the awesome review. Melanie is a 1st class member of our team & exemplifies our commitment to treating customers like family."
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Pam Smith

August 25, 2024

5  out of  5
rating by Pam Smith
"Robin and her staff are first rate. I have been associated with them for a number of years and I will always go back."
We responded:
"Thank you, Pam! We have loved serving you over the years and are so thankful for your trust and loyalty."
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Chakiriyana Moore

August 24, 2024

5  out of  5
rating by Chakiriyana Moore
"Greatest experience I’ve ever had dealing with an auto insurance company! Melanie was beyond great and easy to talk to! She was also very patient and answered whatever questions I had. Would recommend any and everyone to work with her!"
We responded:
"Chakiriyana, thank you for the awesome review! We are humbled by your kind words and so happy you have chosen the Covington Insurance Agency and State Farm to handle your insurance needs. Melanie is a key part of our success as an agency. We so excited you got to experience her expertise and passion for helping others."