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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Pam Smith

Pam Smith

August 25, 2024

5  out of  5
rating by Pam Smith
"Robin and her staff are first rate. I have been associated with them for a number of years and I will always go back."
We responded:
"Thank you, Pam! We have loved serving you over the years and are so thankful for your trust and loyalty."
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Chakiriyana Moore

August 24, 2024

5  out of  5
rating by Chakiriyana Moore
"Greatest experience I’ve ever had dealing with an auto insurance company! Melanie was beyond great and easy to talk to! She was also very patient and answered whatever questions I had. Would recommend any and everyone to work with her!"
We responded:
"Chakiriyana, thank you for the awesome review! We are humbled by your kind words and so happy you have chosen the Covington Insurance Agency and State Farm to handle your insurance needs. Melanie is a key part of our success as an agency. We so excited you got to experience her expertise and passion for helping others."
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Kimberly McCaffrey

July 31, 2024

5  out of  5
rating by Kimberly McCaffrey
"Fantastic! Amazing customer service and helpful service reps!"
We responded:
"Hey Kim! Thank you for the 5-star review! We love serving our customers and community."
Profile photo of Emma Sammons

Emma Sammons

July 31, 2024

5  out of  5
rating by Emma Sammons
"Fantastic customer service, always so helpful!"
We responded:
"Thank you Emma! We love helping others! :)"
Profile photo of Pamela Gibson

Pamela Gibson

July 31, 2024

5  out of  5
rating by Pamela Gibson
"Melaine is so awesome, she's always there to lend a helping hand. Always keeping you on track. Thanks for all the support!!"
We responded:
"Pamela, we appreciate your business and your awesome review. Our team is always striving to provide the best service possible, and I am thrilled you experienced that with Melanie."
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Lisa Donald

July 31, 2024

5  out of  5
rating by Lisa Donald
"Everyone that works in Robins office Is so nice and eager to please . Whenever I have to call in I always get the answer I need ."
We responded:
"Hey Lisa! Thank you for the 5-star review! You have been a pleasure to serve, and we are so thankful for your trust in our agency team and State Farm."
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Max Courtney

June 26, 2024

5  out of  5
rating by Max Courtney
"Robin is so great to work with! She takes time to explain possible exposures and solutions with affordable options. I recommend Robin to anyone who needs homeowners, auto or life insurance coverage."
We responded:
"Max, I have enjoyed serving you and your family for many years. Thank you for the 5 Star review and for being a 5 Star customer! :)"
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Brandon Langlois

June 24, 2024

5  out of  5
rating by Brandon Langlois
"Melanie was outstanding every step of the process. She provided excellent customer service and insight into State Farm's products. Overall it was a first-class experience."
We responded:
"What a great review, Brandon! Thank you for sharing your experience. We are so grateful for your business and look forward to serving you for many years to come."
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Christine Morrison

June 8, 2024

5  out of  5
rating by Christine Morrison
"Wonderfully helpful and friendly! Every interaction with Robin and her staff has been great!"
We responded:
"Christine, protecting you is our passion, and we are thrilled you have been pleased with our team. Thank you for this awesome review! :)"
Profile photo of Alice Stringer

Alice Stringer

June 7, 2024

5  out of  5
rating by Alice Stringer
"Thank you so much Melanie Till!! Very easy process."
We responded:
"Hey Alice, we are so excited to have you on board at Robin Covington State Farm. Melanie is a real asset to our team. It's always our goal to make the process as easy as possible and get you the best value for your dollar! Thank you for taking the time to review us."
Profile photo of Rodrick Brown

Rodrick Brown

June 7, 2024

5  out of  5
rating by Rodrick Brown
"I really appreciate the Robin Covington State Farm family for servicing me with great insurance needs"
We responded:
"Hey Rodrick! It's our passion to protect you and your family. Thank you for your review and for choosing Robin Covington State Farm."
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Michele Swedenburg

June 6, 2024

5  out of  5
rating by Michele Swedenburg
"Robin Covington has been my agent for over 20 years. She has to be one of the best insurance agents in the business! Highly knowledgeable, professional and truly cares about her clients. I highly recommend her. You will not find a better person to help you with your insurance needs. Also, the ladies in her office are extremely helpful and friendly. You will be at peace knowing they are taking care of you."
We responded:
"Michele, your review just puts a big smile on my face! Thank you so much for the kind words and your support over the years. It has been the greatest pleasure to serve you and your family. :)"
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Sam Ketchum

May 22, 2024

5  out of  5
rating by Sam Ketchum
"Thanks so much for all the Insurance Help and Coverage we received from Melani Till and State Farm!"
We responded:
"It was our pleasure to serve you, Sam! Thank you for trusting us with your insurance needs."
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johnny henderson

May 15, 2024

5  out of  5
rating by johnny henderson
"Melanie Till is worth every ⭐️ Talk to her about your insurance needs"
We responded:
"Love this! We think she is worth every star too! Thanks for choosing Robin Covington State Farm Team to serve your insurance needs."
Profile photo of Sasidhar Vanga

Sasidhar Vanga

May 8, 2024

5  out of  5
rating by Sasidhar Vanga
"Couldn't be happier with the service we received from Melanie Till at Robin Covington - State Farm Insurance Agent! We were in the process of buying a new home and needed home insurance quickly. Melanie was incredibly knowledgeable and explained everything clearly. She answered all our questions patiently, coordinated with our lender, and found us the best coverage for our needs at a great price. Melanie is a true professional – friendly, efficient, and made the whole process stress-free. Thanks to Melanie, we feel confident and secure knowing our new home is properly insured. We highly recommend Melanie at Robin Covington - State Farm Insurance Agent to anyone looking for home insurance!"
We responded:
"Thank you, Sasidhar! This review sure made me smile. Melanie is a great asset to this agency and our customers. It thrills me that you had a remarkable experience with Melanie and our agency. Welcome to the family and we look forward to serving you for many years to come."
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James Johnson

May 2, 2024

5  out of  5
rating by James Johnson
"Our insurance agent is Melanie Till. She was extremely helpful with explaining our auto policy and finding us the best deal. She managed to get me a much better deal than USAA. I will refer her to everyone I know."
We responded:
"Thank you for the great review, James! Melanie is a wonderful advocate for our customers. Welcome to the family!"
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Nioka E

April 24, 2024

5  out of  5
rating by Nioka E
"Robin and her entire staff are excellent! They handled all of our insurance needs in a professional manner while keeping us abreast of any changes or updates that affected our coverage. Excellent job!"
We responded:
"Hi Nioka! Thank you for the glowing review. It has been our pleasure to serve your family. Call us anytime we can be of service to you. :)"
Profile photo of Rashard Hansbrough

Rashard Hansbrough

March 18, 2024

5  out of  5
rating by Rashard Hansbrough
"I been working with Melanie for about a year now. Her customer service is amazing and greatly appreciated. Robin Covington you all got a great teammate in Melanie. Thanks Melanie for always being there for my customer service needs."
We responded:
"Hey Rashard! We love Melanie! She is a rock star for sure. Thank you for recognizing her efforts in always delivering remarkable customer service. Thank you also for being a valued customer. We look forward to caring for your insurance needs for years to come. :)"
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Bj Jones

March 11, 2024

5  out of  5
rating by Bj Jones
"My Agents Robin, Melanie & Karen Have Always had my back... My experience with them over the years, have been above & beyond... Thank you Bj"
We responded:
"Thank you, BJ! It has been our pleasure to serve you and your family over the years! :)"
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Jodi Rush

March 7, 2024

5  out of  5
rating by Jodi Rush
"What can I say, if your looking for insurance, I highly recommend Robin Covington and her agency to give you the opportunity to show you how you will be taken care of in the most important ways. I have known Robin for many years as have been a client of hers and I have always been pleased with her professionalism, knowledge and the care she provides. I had an opportunity to speak with Melanie who is very kind, great personality and was very helpful and took time with me as well as Robin does with you. So, as you have read my review as a happy client, I say, reach out and give Robin Covington and her agency a try. Keep it up Robin Covington and agency 👍👍"
We responded:
"Jodi, I am humbled by your kind words. It means the world to me that you have been so pleased with me and my team. We love our customers like family and are so happy you are in the family! Thank you for taking the time to share your experiences. :)"
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Mary Denton

March 2, 2024

5  out of  5
rating by Mary Denton
"Karen Magee and Angie Sund were so very helpful to find me a great rate on car and home insurance this week. Very happy with State Farm Insurance!"
We responded:
"Mary we are thrilled to have you on board with the Covington team and State Farm! Karen and Angie are awesome and do a great job taking care of our customers. Thank you for your business!"
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Ron W

February 29, 2024

5  out of  5
rating by Ron W
"I received excellent service with my presenting concerns."
We responded:
"Thank you Ron! Our goal is to always provide you with remarkable service. We appreciate your review and business!"
Profile photo of Lyinka

Lyinka

February 22, 2024

5  out of  5
rating by Lyinka
"Robin Covington office is very personal. They are friendly, they handle business, and give their clients the time needed to solve any problem. I personally love this Robin Covington State Farm office."
We responded:
"We love you Lyinka! Thank you for being such a great customer. :)"
Profile photo of Linda Primer

Linda Primer

February 17, 2024

5  out of  5
rating by Linda Primer
"I have dealt with Ms Robin for a few years, I love having to deal with state farm, they are a great company and very easygoing! I am enjoying my coverage with them for all my needs, I have renters and car coverage. I recommend anyone and everyone who needs coverage to check with the Robin Covington company!"
We responded:
"Thank you so much, Linda! We love taking care of you! :)"
Profile photo of Clyde Deschamp

Clyde Deschamp

February 10, 2024

5  out of  5
rating by Clyde Deschamp
"I've been a customer of Robin's for more than 20 years and have never once been disappointed with the service she provides. She and her staff are always professional and reliable."
We responded:
"Clyde, you have been a joy to serve over the years! Thank you for being a loyal customer and for the awesome review."