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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jim Lee

October 1, 2026

5  out of  5
rating by Jim Lee
"Robin & her staff (Melanie) have helped us navigate the insurance ramifications of combining households...selling one house, buying another, moving etc. in the last month. Everything has gone smoothly due to Melanie's diligence and knowledge!"
We responded:
"Jim, it has been our pleasure to serve you during this transition. Thank you for trusting our agency with your insurance needs. Reach out anytime!😊"
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Lyinka

September 30, 2026

5  out of  5
rating by Lyinka
"My family and I have been with Robin Covington State Farm agancy for a long time. Their customer service in person and over the phone is great.
Melanie was really nice over the phone with assisting me with insurance cards.

Thank you for your good customer service!"
We responded:
"Hi Lyinka! Thank you so much for the 5 stars! It made our day! You and yours have been a joy to serve. Please reach out anytime. "
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zhen liu

September 29, 2026

5  out of  5
rating by zhen liu
"Everyone is so nice and and the service is quick and helpful"
We responded:
"You made our day with your 5 Star review, Zhen! Thank you for your trust in our team. Please reach out anytime we can be of help to you and yours."
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Mary Alexander

September 25, 2026

5  out of  5
rating by Mary Alexander
"Great Service"
We responded:
"Thank you for the wonderful review, Mary! It is our pleasure to serve you. Reach out anytime we can be of help!"
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cindy Dorman

September 24, 2026

5  out of  5
rating by cindy Dorman
"State Farm has always been there when I need them. They help on any questions I need. They always are polite."
We responded:
"Hi Cindy! It's been our pleasure to serve you throughout the years. Thank you for supporting us and reach out anytime! 😊"
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Greg Horlock

September 11, 2026

5  out of  5
rating by Greg Horlock
"Very knowledgeable and easy to work with! Will recommend to anyone!"
We responded:
"You have made our day, Greg! Thank you for the raving review! Protecting you is our passion. Reach out anytime!"
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Kimberly Sanders

September 4, 2026

5  out of  5
rating by Kimberly Sanders
"Ms Mellony is always polite, very knowledgeable, and very helpful! She treats you like family."
We responded:
"We love hearing that you found our team to be knowledgeable and helpful. Thank you for choosing Robin Covington, State Farm. Reach out anytime!"
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LaDella Thomas

September 1, 2026

5  out of  5
rating by LaDella Thomas
"I had the pleasure of speaking with Melanie Till this morning and she was awesome. Melanie had a warm and inviting attitude while explaining to me the services that State Farm offered. I eventually left my previous insurance and switched to State Farm because of her exuberant attitude and her being very knowledgeable of the company's services. She was very patient and made sure I was making the right decision and getting the best for my money. Comparing coverage from my old insurance and the quote is just what I was looking for, to save money. I also added renters' insurance which did not exceed the price I was paying for my previous insurance and that was a plus. Melanie Till is exceptional at what she does!"
We responded:
"LaDella, we are so pleased you had an exceptional experience with Melanie. We think she is awesome too! It is always our goal to make sure our customers understand what they are purchasing and we do our best to take care of their needs at the best possible price. Thank you for the great review and choosing State Farm!"
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Larry Hamel

August 25, 2026

5  out of  5
rating by Larry Hamel
"Very knowledgeable, personal and kind service, always."
We responded:
"Hey Larry! Thank you for the 5-star review, and also for being a longtime loyal customer. We value your business! Reach out anytime!"
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hadley Lou

August 7, 2026

5  out of  5
rating by hadley Lou
"The staff is so friendly and knowledgable! Robin is super kind and office staff is always helpful!"
We responded:
"You made our day with your 5 star review! Thank you for the trust you place in our team. Reach out anytime! 🤩"
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Shae Thompson

August 5, 2026

5  out of  5
rating by Shae Thompson
"This office has the sweetest and most helpful staff! We’ve used them for years and plan to continue! Keep up the great work!"
We responded:
"Hi Shae! Protecting you is our passion and we are so thankful for your trust in our team. 🌞"
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Shannon Zenor

August 5, 2026

5  out of  5
rating by Shannon Zenor
"I have been a longtime client and have always had great customer service. We have home,, auto, atv, condo and renters insurance all through Robin Covington State Farm. Robin and her staff are always prompt to response, friendly and helpful."
We responded:
"Shannon, thank you for the awesome review, and even more for your trust and loyalty to our team. We love protecting you and your family and look forward to serving you for many more years. 🌞"
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Brandon Roberts

August 5, 2026

5  out of  5
rating by Brandon Roberts
"We’ve been with Robin Covington and her team for many years, and they’ve become more than just our insurance agents—they’re people we truly trust. Robin always takes the time to listen, explain things in a way that makes sense, and look out for what’s best for our family. Her staff is equally amazing - friendly, helpful, and always ready to jump in when we need something. They know their business, and combined with the assurance we can count on them gives us real peace of mind. We wouldn’t go anywhere else, and highly recommend them to anyone looking for integrity, trust, and reliable insurance services."
We responded:
"Brandon, thank you so much for your trust in our team. It has been our pleasure to serve you and your family for many years. Your review has made our day! 🤩"
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Pam Kennedy

August 3, 2026

5  out of  5
rating by Pam Kennedy
"Melanie did a great job of working to get me to the right place to get my windshield repaired. This kind of help from my agent is greatly appreciated!!"
We responded:
"Thank you for the 5 Stars, Pam! We are so pleased Melanie was able to help you. Protecting you in our passion!"
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Brian Guthrie

July 31, 2026

5  out of  5
rating by Brian Guthrie
"Love all the girls there for there excellent service Will recommend to everyone"
We responded:
"Thank you for trusting our team at Robin Covington State Farm. We are so grateful for customers like you!😊"
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Lakeisha Harris

July 30, 2026

5  out of  5
rating by Lakeisha Harris
"I love talking to any of the hard working women that work at that location"
We responded:
"We loved talking with you too, Lakeisha! Thank you for placing your trust in Robin Covington State Farm Agency. Reach out anytime we can be of help to you."
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Olivia Burks

July 28, 2026

5  out of  5
rating by Olivia Burks
"I had been having terrible luck with my previous insurance agent, but Robin and Melanie completely changed my experience. They reached out to me right away, listened to my concerns, and immediately made me feel like my frustrations mattered. Their professionalism, kindness, and willingness to help gave me peace of mind from the very beginning. I absolutely love their positive spirit and energy, and I can already tell this office truly values its customers. I'm so glad I made the switch! Highly recommend!"
We responded:
"Thank you for the awesome review, Olivia, we are so pleased we could help you and deliver on a wonderful experience. Protecting you is our passion!"
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Eazie Fullalove

July 17, 2026

5  out of  5
rating by Eazie Fullalove
"Great customer service, was very helpful, & great communication. Walked through the process in no time, very appreciated."
We responded:
"Welcome to Robin Covington, State Farm Agency! We are thrilled you found our process to be efficient and helpful. Thank you for the great review and we look forward to serving you for many years to come"
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Lawrell Guthrie

July 10, 2026

5  out of  5
rating by Lawrell Guthrie
"Robin and her staff are friendly, knowledgeable and always so helpful. I look forward to a long relationship for my family with such a trusted office. Thank you!"
We responded:
"We love seeing you in the office, Lawrell! Thank you for the wonderful review! Stop by anytime we can be of service to your family. 😊"
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Sara Nettles

July 9, 2026

5  out of  5
rating by Sara Nettles
"Excellent"
We responded:
"You have made our day, Sara! Thank you for your business and the awesome review! 🤩"
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Destinee Thompson

July 1, 2026

5  out of  5
rating by Destinee Thompson
"Melanie Till was the absolute best!!"
We responded:
"Thank you for your business and the 5-star review! We are blessed with a great team that is passionate about protecting what is most important to you! Reach out anytime!"
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Sol Maisonet

June 30, 2026

5  out of  5
rating by Sol Maisonet
"Great service. Melanie helped me with my quote that was exactly what I need it."
We responded:
"Welcome to Robin Covington State Farm Agency, Sol! We are excited to have you. Please reach out anytime we can be of help to you. 🤩"
Profile photo of Sàde Lipscomb

Sàde Lipscomb

June 24, 2026

5  out of  5
rating by Sàde Lipscomb
"For my auto and life insurance I use Robin Covington from State Farm. She is absolutely amazing!! She is so kind and helpful!! It has been a great experience working with her. As a young mom who is new to the “real world” she’s been nothing but a blessing and so very helpful for me on this new chapter of my life."
We responded:
"Hey Sade! You are a pleasure to serve, and we are so thankful for your business! Reach out anytime we can be of help to you. 😊"
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Sherry Shannon

June 24, 2026

5  out of  5
rating by Sherry Shannon
"Excellent Service from the Staff !!!!"
We responded:
"Sherry, thank you for trusting us with your insurance needs and this fantastic review! You have made our day! 🌞"
Profile photo of Kim Bray

Kim Bray

June 23, 2026

5  out of  5
rating by Kim Bray
"At every turn, Melanie has you covered! I have really appreciated State Farm. And Tricia, I do appreciate you too!"
We responded:
"Kim, Thank you for your compliments to our team. We appreciate you so much! Reach out anytime! "