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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jared Chance

November 15, 2024

5  out of  5
rating by Jared Chance
"Everyone at covington State Farm is very helpful, they're always there when I need them."
We responded:
"Jared, thank you for the 5 star review and for being a loyal customer for many years. We appreciate you and look forward to serving you for many years to come."
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Thomas Douglas

November 15, 2024

5  out of  5
rating by Thomas Douglas
"If anyone is looking for coverage on their home, vehicle, life, etc... I highly recommend you give these great people a call at Robin Covington State Farm. My agent Melanie was outstanding!!!!! She was very knowledgeable, understanding, and able to provide me with more coverage than I originally had with another company and most importantly she was able to help me save lots of money!!!! Please give them call and let them handle all of your insurance needs. You won't be disappointed!"
We responded:
"Thank you for the review, Thomas! We are thrilled to have you on board at the Covington Agency/State Farm. We love saving our customers money, but even more importantly giving them the right coverage to fit their needs. We look forward to serving you and your family for many years to come!"
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Allen C

November 5, 2024

5  out of  5
rating by Allen C
"Melanie provided excellent service. 5 star"
We responded:
"Thank you for the 5 Star review, Allen! We appreciate you!!"
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Jermecia Cooper

October 28, 2024

5  out of  5
rating by Jermecia Cooper
"Melanie is the best at State Farm! Anything I need I send a quick text and she is very responsive and gets it done. She really loves her customers. She is most definitely a great asset to State Farm.she goes above and beyond to make sure her customers are happy and have all the info they need!"
We responded:
"Hey Jermecia! Thank you for the awesome review. I agree, Melanie is fantastic and a valued member of our team! Our whole team strives to always provide a superior customer experience. We are so thrilled that you have chosen Robin Covington State Farm as your insurance agency of choice! Thank you for your business!"
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lee coward

October 23, 2024

5  out of  5
rating by lee coward
"I've been very happy with Robin and her team. I'd highly recommend them to anyone! They're knowledgeable, friendly, helpful and ethical. They put the customer's needs first. I've worked mostly with Melanie and she's been very helpful and responsive anytime I've needed anything. I also appreciate the personalized service. They make you feel like family. If you're tired of 800 numbers and people who don't care, give them a try. You won't be sorry!"
We responded:
"Hey Lee! We have loved serving you over the years and look forward to continuing to serve you for many more. We are honored and humbled by your kind words. Thank you!"
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Nonie G

October 21, 2024

5  out of  5
rating by Nonie G
"Melanie is amazing! So incredibly helpful and shows incredible patience with all of my questions and answers every single one of them. Melanie, along with the great rates, make this State Farm office a no brainer to call for coverage."
We responded:
"Nonie, Thank you for the fantastic review! We are so grateful for your business and look forward to serving you for many years to come. Melanie is amazing and we are blessed to have her represent our customers and the agency."
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Dale McCraw

October 10, 2024

5  out of  5
rating by Dale McCraw
"We’ve been a State Farm customer for decades and with Robin for almost as long as she’s been married. We truly feel like she looks out for us like we are adopted or maybe even step children to her. She takes the time we need to make sure we have the best insurance and price that we can get. She is amazing at her job going the extra mile to give you financial advice even if you don’t have any money. On top of all her many qualities she is a straight shooter and a wordsmith. Just an FYI, the bathrooms are next to the credenza and at the end of your visit she will personally walk you out the frontispiece."
We responded:
"Dale, you are such a nut! You and Mary Ann bring so much joy to any situation. It is truly my pleasure to serve your insurance and financial needs. Thank you for being great customers! :)"
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Tangela Norman

September 26, 2024

5  out of  5
rating by Tangela Norman
"Opened up an account back in 2017. I have had to make a couple of changes to my life insurance policy, and it has been easy. I was a missed call and everyone in the office wanted to make sure everything was updated and taken care of. I would recommend the Robin Covington services because they are easy to contact and will inform you on things you likely wouldn't think of. I needed to change my beneficiary ASAP and Robin and her crew handle it immediately. I feel relieved honestly knowing my wishes will be honored. Thank you, guys, and again if you're considering Robin, I say give it a GO! You won't be disappointed."
We responded:
"Blushing from your awesome review, Tangela! Thank you so much. It has always been a pleasure to serve you!"
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Kelsey Harber

September 24, 2024

5  out of  5
rating by Kelsey Harber
"I have been with them over 10 years and they are absolutely the best! They have always answered or helped me with any questions or concerns I have had"
We responded:
"Kelsey!!! Thank you for the fabulous review! We love taking care of you and your family. Our passion is protecting you! :)"
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ashlee robinson

September 13, 2024

5  out of  5
rating by ashlee robinson
"Melanie has been great right from the start with great information. Like getting best rates, different customized coverages. She really took time with me so I fully understand all that I need to do I would be put in best situation. She's very great at what she does and easy to talk to."
We responded:
"Hi Ashlee! Thank you for choosing Covington Insurance Agency and the awesome review. Melanie is a 1st class member of our team & exemplifies our commitment to treating customers like family."
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Pam Smith

August 25, 2024

5  out of  5
rating by Pam Smith
"Robin and her staff are first rate. I have been associated with them for a number of years and I will always go back."
We responded:
"Thank you, Pam! We have loved serving you over the years and are so thankful for your trust and loyalty."
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Chakiriyana Moore

August 24, 2024

5  out of  5
rating by Chakiriyana Moore
"Greatest experience I’ve ever had dealing with an auto insurance company! Melanie was beyond great and easy to talk to! She was also very patient and answered whatever questions I had. Would recommend any and everyone to work with her!"
We responded:
"Chakiriyana, thank you for the awesome review! We are humbled by your kind words and so happy you have chosen the Covington Insurance Agency and State Farm to handle your insurance needs. Melanie is a key part of our success as an agency. We so excited you got to experience her expertise and passion for helping others."
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Kimberly McCaffrey

July 31, 2024

5  out of  5
rating by Kimberly McCaffrey
"Fantastic! Amazing customer service and helpful service reps!"
We responded:
"Hey Kim! Thank you for the 5-star review! We love serving our customers and community."
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Emma Sammons

July 31, 2024

5  out of  5
rating by Emma Sammons
"Fantastic customer service, always so helpful!"
We responded:
"Thank you Emma! We love helping others! :)"
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Pamela Gibson

July 31, 2024

5  out of  5
rating by Pamela Gibson
"Melaine is so awesome, she's always there to lend a helping hand. Always keeping you on track. Thanks for all the support!!"
We responded:
"Pamela, we appreciate your business and your awesome review. Our team is always striving to provide the best service possible, and I am thrilled you experienced that with Melanie."
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Lisa Donald

July 31, 2024

5  out of  5
rating by Lisa Donald
"Everyone that works in Robins office Is so nice and eager to please . Whenever I have to call in I always get the answer I need ."
We responded:
"Hey Lisa! Thank you for the 5-star review! You have been a pleasure to serve, and we are so thankful for your trust in our agency team and State Farm."
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Max Courtney

June 26, 2024

5  out of  5
rating by Max Courtney
"Robin is so great to work with! She takes time to explain possible exposures and solutions with affordable options. I recommend Robin to anyone who needs homeowners, auto or life insurance coverage."
We responded:
"Max, I have enjoyed serving you and your family for many years. Thank you for the 5 Star review and for being a 5 Star customer! :)"
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Brandon Langlois

June 24, 2024

5  out of  5
rating by Brandon Langlois
"Melanie was outstanding every step of the process. She provided excellent customer service and insight into State Farm's products. Overall it was a first-class experience."
We responded:
"What a great review, Brandon! Thank you for sharing your experience. We are so grateful for your business and look forward to serving you for many years to come."
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Christine Morrison

June 8, 2024

5  out of  5
rating by Christine Morrison
"Wonderfully helpful and friendly! Every interaction with Robin and her staff has been great!"
We responded:
"Christine, protecting you is our passion, and we are thrilled you have been pleased with our team. Thank you for this awesome review! :)"
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Alice Stringer

June 7, 2024

5  out of  5
rating by Alice Stringer
"Thank you so much Melanie Till!! Very easy process."
We responded:
"Hey Alice, we are so excited to have you on board at Robin Covington State Farm. Melanie is a real asset to our team. It's always our goal to make the process as easy as possible and get you the best value for your dollar! Thank you for taking the time to review us."
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Rodrick Brown

June 7, 2024

5  out of  5
rating by Rodrick Brown
"I really appreciate the Robin Covington State Farm family for servicing me with great insurance needs"
We responded:
"Hey Rodrick! It's our passion to protect you and your family. Thank you for your review and for choosing Robin Covington State Farm."
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Michele Swedenburg

June 6, 2024

5  out of  5
rating by Michele Swedenburg
"Robin Covington has been my agent for over 20 years. She has to be one of the best insurance agents in the business! Highly knowledgeable, professional and truly cares about her clients. I highly recommend her. You will not find a better person to help you with your insurance needs. Also, the ladies in her office are extremely helpful and friendly. You will be at peace knowing they are taking care of you."
We responded:
"Michele, your review just puts a big smile on my face! Thank you so much for the kind words and your support over the years. It has been the greatest pleasure to serve you and your family. :)"
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Sam Ketchum

May 22, 2024

5  out of  5
rating by Sam Ketchum
"Thanks so much for all the Insurance Help and Coverage we received from Melani Till and State Farm!"
We responded:
"It was our pleasure to serve you, Sam! Thank you for trusting us with your insurance needs."
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johnny henderson

May 15, 2024

5  out of  5
rating by johnny henderson
"Melanie Till is worth every ⭐️ Talk to her about your insurance needs"
We responded:
"Love this! We think she is worth every star too! Thanks for choosing Robin Covington State Farm Team to serve your insurance needs."
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Sasidhar Vanga

May 8, 2024

5  out of  5
rating by Sasidhar Vanga
"Couldn't be happier with the service we received from Melanie Till at Robin Covington - State Farm Insurance Agent! We were in the process of buying a new home and needed home insurance quickly. Melanie was incredibly knowledgeable and explained everything clearly. She answered all our questions patiently, coordinated with our lender, and found us the best coverage for our needs at a great price. Melanie is a true professional – friendly, efficient, and made the whole process stress-free. Thanks to Melanie, we feel confident and secure knowing our new home is properly insured. We highly recommend Melanie at Robin Covington - State Farm Insurance Agent to anyone looking for home insurance!"
We responded:
"Thank you, Sasidhar! This review sure made me smile. Melanie is a great asset to this agency and our customers. It thrills me that you had a remarkable experience with Melanie and our agency. Welcome to the family and we look forward to serving you for many years to come."